REFUND POLICY

Thank you for choosing BRAVE ADVENTURE LLC. We want you to be satisfied with your tent purchase. If you need to return or exchange your tent for any reason, please refer to the refund terms below.

1. Return Policy
   Eligible Products: You may return unused tents and accessories in their original packaging within 30 days of purchase. All returns must include proof of purchase.
   Ineligible Products: The following products are not eligible for return policy:
   Used tents or damaged tents.
   Products that have exceeded the return request period.
2. Exchange Policy
   If you wish to exchange your tent, please contact us immediately. Exchanges are subject to the same conditions as returns: the tent must be unused and in its original packaging.
3. Return and Exchange Process
   Return/Exchange Request: Please first contact our Customer Service team by email or phone to discuss your return or exchange request.
   Obtaining Authorization: Once your request is submitted, we will provide you with a return authorization number and further instructions.
   Packaging: Please package your tent with all accessories, instructions, and original packaging. Please ensure the package is sealed to prevent damage during return shipping.
   Returning the Product: Please use a tracked mail service to return the product to the specified address. You are responsible for the return shipping costs, and we recommend using a tracked mail method so we can verify the shipping status.
4. Processing Time
   Return Processing: Upon receipt of the returned product, we will inspect it within 5 business days and confirm whether it complies with our return policy.
   Refund Time: Once the return is confirmed, the refund will be processed within 7-10 business days via the original payment method. Please note that the exact refund processing time may vary depending on the bank.
   Exchange Processing: Once the exchange request is confirmed, your new product will be shipped within 5 business days, and tracking information will be provided to you.
5. Customer Responsibilities
   Retain your proof of purchase and shipping information for future reference.
   Ensure that the returned product is adequately protected during shipping to prevent damage during return.
6. Customer Service
   If you have any questions about our refund or exchange policy, or need assistance with the return process, please feel free to contact us at:
   Company Name: BRAVE ADVENTURE LLC
   Address: 9981 185th Ct NE, Redmond, WA 98052
   Email: [email protected]
   Phone: (774) 677-5055

Thank you for your support of BRAVE ADVENTURE LLC, and we look forward to providing you with excellent service!